Answering Service for Insurance Agents — 24/7 AI

An answering service for insurance agents answers the calls you can't take — after hours, during appointments, or at peak times. An AI answering service answers instantly, captures first-notice-of-loss details, qualifies quote requests, and routes each caller to the right agent. It captures information and routes; it never gives coverage advice.

Yes. When a policyholder calls to report a loss, the agent captures the key details — name, policy number, what happened, and a callback number — logs them, and escalates urgent claims to your on-call agent with a warm transfer, so nothing waits until morning.

No. The agent is built to capture and route only. It gathers the caller's information and connects them to a licensed agent, and it follows guardrails that stop it from interpreting policy terms, advising on coverage, or predicting a claim outcome.

It qualifies the request — what the caller needs, their contact details, and their timeline — and routes it to the right agent or captures it as a structured lead. That way an after-hours quote request becomes a followable lead instead of a missed call that goes to a competitor.

You set the routing rules — by line of business, availability, or your own logic — and the agent asks the caller what they need, then warm-transfers them to the right person with the details already captured, or takes a message when no one is available.

Flowyte uses credits-based pricing instead of a monthly retainer: voice starts at $0.11 per minute pay-as-you-go, so a typical 3-minute call runs about $0.33, and connected warm transfers bill at $0.03 per minute. Phone numbers are $2 per month each, and you can start with free signup credits and no credit card.

Yes. Connect Google Calendar and the agent checks availability and books appointments during the call or chat, using a guided form you set up — no code. It can also log details to a connected Google Sheet.

Yes. One agent serves both voice and chat from the same persona, Skills, and guardrails — so callers and chat visitors get the same answers.

The agent speaks 30+ languages and can detect and switch languages mid-conversation, so you can serve customers in their preferred language without separate setups.