WEBVTT

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At two forty-nine in the morning, a customer's

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air conditioner froze over.

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Here's the actual conversation.

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He called and said: 'There's ice all over

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the copper line by my furnace and it's

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blowing warm air.' The agent — Riley —

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told him to switch to fan-only so the

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coil could thaw without cooking the compressor.

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Checked he was in the service area —

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you can see it happen, right there.

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Offered Monday morning, seven-thirty.

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Confirmed the details first.

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Booked it.

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One minute, fifty seconds, at two forty-nine a.m.

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— and nobody woke up.

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Every conversation your AI agent has leaves a

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record like this one.

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This is conversation intelligence for your AI phone

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and chat agents — and this video is

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the full tour.

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This is Observe — the first screen you

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see.

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One tile at a time.

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AI containment: eighty-seven point five percent

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of two hundred conversations this week were handled

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start to finish with no human — that's

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the number that answers the question every owner

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asks — is this thing actually working?

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The dollar figure under it is an honest

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estimate: completed conversations, valued at your

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own average ticket — we'll come back to

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it.

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Conversations: two hundred, with the week-over-week

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change right on the tile.

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Transfers: twenty-five went to a human — no

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shame in that, that's the design.

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Caller sentiment: plus zero point one four, scored

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from the conversations themselves — and look, it

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even tells you twenty-eight are still being analyzed.

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Knowledge gaps, and goal completion — we'll dig

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into both before we're done.

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And that compare control?

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Every number can be judged against the window

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right before it, or the same days last

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week — so a busy Monday is never

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graded against a quiet Sunday.

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Below, volume by channel with spend drawn over

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it — calls, chats, and texts on one

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chart, and what the week cost you, in

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the same glance.

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Top topics reads every conversation and ranks what

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people actually contact you about.

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The big service story this week: no cooling

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— fifty conversations.

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Watch what the click does.

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Not a report ABOUT them — the actual

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records.

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Voice calls, web chats, text threads — one

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list, because it's one agent.

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And there — two forty-nine a.m.

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— the exact call from the start of

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this video, right where it should be.

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Any of these opens into the full conversation.

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And the whole list exports — one click,

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and it's a spreadsheet for your Monday meeting.

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Every conversation gets scored for sentiment —

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automatically, from the words, the pacing, the

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interruptions.

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Not a survey.

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And it's honest about coverage: of one hundred

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seventy-two analyzed is written right on the widget,

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with twenty-eight still being analyzed.

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Here's the move that pays for the whole

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feature: filter to just the frustrated ones.

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Ten conversations.

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These are the ones that cost you customers.

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Open the worst one — 'I was charged

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five hundred forty dollars, and that is way

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more than the tech quoted me.

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This is not okay.' A billing dispute —

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and you can see the agent verify the

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account, pull the invoice, and hand it straight

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to the office.

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Now you know exactly what happened, who it

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happened to, and what to fix.

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Ten seconds.

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Not a hundred recordings.

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My favorite screen.

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Knowledge gaps — the questions your agent couldn't

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answer, clustered and ranked.

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Sixteen callers have asked about financing options.

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Fourteen about ductless mini-splits.

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And now each row opens: every single time

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it was asked, dated, with the exact moment

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the agent came up empty.

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That's not a report card — it's a

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to-do list with receipts.

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Add the financing answer to your agent's knowledge

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once, and every future caller gets it.

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Now the board an owner actually wants.

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Cost per conversation: twenty cents.

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That's what it costs to answer the phone

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at three in the morning.

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Dollars saved: seventy-three thousand five hundred

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— and here is exactly what that number

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is: every conversation the AI completed, valued

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at your own average ticket.

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You set the ticket value once; it does

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the math.

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An estimate — but YOUR estimate, on YOUR

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numbers.

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AI spend sits right beside it: about thirty-eight

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dollars for the week.

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Line those up — thirty-eight dollars of agent,

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against a receptionist at twenty dollars an hour

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who costs thirty-two hundred a month and only

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works business hours.

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That's the comparison this board keeps honest,

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every week, automatically.

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Everything so far was the stock view.

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Build your own in about a minute.

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New dashboard — I'll call it Morning Coffee.

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Add a widget, and here's the whole metric

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catalog — searchable, with a live preview drawn

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from your real numbers before you commit.

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I want the outcomes breakdown — there it

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is: completed versus transferred, one ring — this

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is the widget that shows you how the

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containment number and the transfer count are the

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same story.

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Add containment next to it.

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Drag things where your eyes go first.

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Filter the whole board — last thirty days

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— and everything recalculates together; watch the

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ring pick up the rest of the story,

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abandoned calls and errors included.

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Saved.

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One click away, every morning, with coffee.

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Or skip the building entirely — and just

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ask.

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'How many callers mentioned their AC being frozen

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this week?' Watch it work — you can

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see it searching, live.

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And the answer isn't a guess: six conversations,

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and it tells you exactly how it counted

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— a search of the transcripts, in this

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time window.

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Then the bigger ask: 'Build me a dashboard

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called After-Hours — the share of conversations

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outside business hours, goal completion, and volume.'

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It reads the same catalog you just saw,

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builds the board, and there it is —

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a saved tab, live tiles, real numbers.

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You describe the report; it builds the report.

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You shouldn't need to be an analyst to

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understand your own business.

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Getting it out of the app is one

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click.

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Share sends this exact view — same filters

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— to anyone on your team.

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Or schedule it: a PDF in your inbox

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every week at seven, with a CSV for

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whoever runs your spreadsheets.

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And when you need to go all the

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way down: any conversation, full page — and

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a developer view with every tool call, every

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safety check, timed to the second.

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From the dashboard tiles to the raw receipt

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— nothing in between is hidden.

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There's even an Ask-Assist button right on the

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receipt, for the moment a conversation raises a

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question.

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So that's the whole loop.

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Your agent answers at two forty-nine in the

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morning — and by the time you're up,

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the call, the topic, the sentiment, and the

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booking are already on the board.

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Start free, no credit card — and find

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out what your calls have been telling you.